About DOA
Business Manager for State Government
Established in 1957, the Department of Administration acts as the business manager for North Carolina state government. The department oversees Government Operations such as building construction, purchasing and contracting for goods and services, maintaining facilities, managing state vehicles, acquiring and disposing of real property, and operating auxiliary services such as courier mail delivery and the sale of state and federal surplus property.
Additionally, the department manages many of the state's advocacy programs that provide assistance and services to diverse segments of the state's population that have been traditionally underserved.
The Department of Administration's three guiding principles are:
- Explore new and improved ways to deliver effective and efficient services to create value for taxpayers;
- Provide superior customer service and;
- Create a culture of trust through transparency and enhanced employee engagement, operation and inclusiveness.
DOA Strategic Plan 2023-25
Our Mission
Enhance the lives of North Carolinians by providing foundational support to state government through asset management, advocacy and operations.
Our Vision
Provide high quality customer service effectively, efficiently and economically for the people, agencies and communities of our state.
Our Values
Respect
Treating others with consideration and civility. We value each other.
Transparency
Building a culture of trust through open and honest communication.
Excellence
Striving for the best for each other and our customers.
Wellness
Having joy and balance at work through spiritual, emotional, physical, and social well-being.
Integrity
Doing the right things for the right reasons.
Accountability
Holding ourselves and each other responsible for all that we do.
Innovation
Embracing challenges, cultivating new ideas and implementing improvements.